This role supports Qantas employees and eligible travellers with staff and duty travel bookings, ticketing, travel policies, fare conditions, schedule changes and related enquiries. Requirements typically include customer service or travel-industry experience, strong communication skills, attention to detail, confidence using reservation or airline booking systems, and the ability to interpret policies accurately. Candidates are expected to provide friendly and efficient service, protect confidential employee information, resolve issues calmly, work effectively in a team and remain flexible for rostered shifts, including weekends or public holidays. Knowledge of airline operations, travel concessions and systems such as Amadeus or Sabre would be advantageous.
Qantas Airways Limited is Australia’s flag carrier and one of the country’s largest aviation groups. Established in 1920, Qantas operates domestic and international passenger services under the Qantas brand, with Jetstar providing value-focused travel across Australia and selected international markets. The group also has businesses covering freight, loyalty, engineering, catering and travel-related services. Qantas is recognised for its extensive Australian network, long-haul capabilities and strong focus on safety, operational reliability and customer service. Its workforce includes pilots, cabin crew, engineers, airport teams, corporate specialists and customer support professionals. Employees may benefit from working in a globally connected airline environment, with opportunities across airports, offices, operational centres and specialist aviation functions.
Australia offers opportunities in aviation, tourism, logistics, healthcare, construction, technology, education and professional services. Major employment hubs include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas may offer opportunities in tourism, agriculture and transport. Australian workplace culture is generally direct, collaborative and focused on safety, fairness and work-life balance. Lifestyle options range from busy coastal cities to relaxed regional communities, with outdoor activities, beaches and diverse food and cultural scenes. Living costs are high in Sydney and Melbourne, particularly for housing, while other cities can be more affordable. Most overseas workers need a suitable visa, such as an employer-sponsored, skilled or working holiday visa, depending on eligibility. Research skills assessment, English-language, health and character requirements before relocating, and secure work rights and accommodation in advance.
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