Guest Experience Manager

Job Description

The Guest Experience Manager is responsible for creating smooth, memorable stays for guests at Sheraton Belitung Resort. Requirements typically include previous experience in guest relations, front office, hospitality operations, or a similar supervisory role; strong English and Indonesian communication skills; and confidence handling guest concerns, service recovery, and team coordination. The successful candidate is expected to be warm, professional, culturally aware, and highly responsive. They should monitor guest feedback, work closely with housekeeping, food and beverage, and recreation teams, and identify opportunities to improve satisfaction. Flexibility, problem-solving ability, attention to detail, and willingness to work shifts, weekends, and holidays are important.

Company Info

Sheraton Belitung Resort is part of Sheraton Hotels & Resorts, one of Marriott International’s globally recognized hospitality brands. Sheraton is designed around welcoming shared spaces, comfortable accommodation, business and leisure facilities, and friendly service that helps guests connect with the destination. The Belitung resort serves holidaymakers, families, couples, and corporate or group travelers visiting the island’s beaches and cultural attractions. As a Marriott property, it generally follows international standards for guest service, safety, training, brand presentation, and operational performance. Employees can expect a multicultural hospitality environment, structured procedures, and access to Marriott’s broader career and learning opportunities. The resort’s location also offers the chance to work in a developing Indonesian leisure market while delivering personalized service in a scenic island setting.

Destination Guide

Belitung Island, off the east coast of Sumatra, is known for white-sand beaches, granite rock formations, calm seas, and a relaxed local lifestyle. Resort and tourism jobs are available in front office, guest relations, food and beverage, housekeeping, recreation, maintenance, sales, and administration. The culture is welcoming and community-minded, with Malay traditions, strong Muslim influences, seafood cuisine, and a slower pace than Indonesia’s major cities. Daily life is generally peaceful and affordable, although specialist shopping and some services are limited outside Tanjung Pandan. Employees should prepare for tropical heat, seasonal rain, and transport that often requires a motorbike or arranged shuttle. Foreign nationals need an employer-sponsored Indonesian work permit and appropriate visa; working on a tourist visa is not permitted. Relocating staff should confirm housing, flights, healthcare, insurance, meals, and contract benefits before accepting an offer.