Reservations Agent - Sheraton Kota Kinabalu

Job Description

The Reservations Agent manages room bookings, amendments, cancellations, and guest enquiries through telephone, email, and reservation systems. Candidates should have strong communication and customer-service skills, attention to detail, basic computer proficiency, and the ability to work accurately under pressure. Previous hotel reservations, front-office, or customer-service experience is advantageous. The role requires professional telephone etiquette, knowledge of room types and rates, effective sales awareness, and coordination with Front Office and other hotel departments. Fluency in English is generally expected; knowledge of Malay or other languages is beneficial. Candidates should be flexible to work shifts, weekends, and public holidays while consistently representing Sheraton’s service standards.

Company Info

Sheraton Kota Kinabalu is an upscale hotel in Sabah, Malaysia, operating under the Sheraton Hotels & Resorts brand of Marriott International. The hotel serves business travellers, leisure guests, groups, and visitors exploring Kota Kinabalu and nearby islands. Its operations typically include guestrooms and suites, restaurants and bars, meeting and event facilities, guest services, and leisure amenities. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Sheraton properties focus on welcoming service, comfortable social spaces, dependable guest experiences, and professional development for associates. Employees may benefit from structured training, international brand standards, Marriott employee travel programmes, and opportunities to progress within the hotel industry, subject to local employment terms and eligibility.

Destination Guide

Malaysia offers varied hospitality opportunities across Kota Kinabalu, Langkawi, Penang, Melaka, Kuala Lumpur, and resort islands such as Perhentian, Redang, Tioman, and Sipadan. Sabah, on Borneo, is known for beaches, diving, rainforests, Mount Kinabalu, and a relaxed multicultural lifestyle. Malay, English, Mandarin, and several local languages are commonly heard, while food and festivals reflect Malay, Chinese, Indian, Indigenous, and international influences. Living costs are generally moderate, although island resorts may have limited housing and transport. Hospitality work is available in hotels, restaurants, tourism, diving, events, and wellness. Foreign nationals normally need an employment pass or appropriate work permit arranged through an approved employer before starting work. Requirements vary by nationality and position, so applicants should confirm current rules with Malaysian immigration authorities and the employer. Relocation planning should include accommodation, medical coverage, transport, and climate preparation.