This internship supports the Reservations team at Sheraton Imperial Kuala Lumpur Hotel. Typical requirements include current enrollment in a hospitality, tourism, business, or related programme, good communication skills, basic computer knowledge, and a professional approach to guest service. The intern is expected to assist with booking enquiries, reservation updates, cancellations, room availability, rates, guest correspondence, and coordination with Front Office and Sales. Attention to detail, confidence using English, willingness to learn hotel systems, reliability, and a flexible attitude toward shifts are important. Knowledge of additional languages and previous hotel or customer-service experience may be advantageous. The role suits a motivated student seeking practical experience in hotel reservations and revenue operations.
Sheraton Imperial Kuala Lumpur Hotel is an upscale city hotel located near Kuala Lumpur’s business, shopping, and cultural districts. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel provides guest rooms, restaurants, meeting and event facilities, leisure amenities, and business services for corporate travellers, tourists, and group guests. Working at the property offers exposure to international hotel standards, Marriott’s operating procedures, customer-service practices, and cross-department teamwork. Marriott is known for its broad global portfolio, structured training, and career opportunities across lodging, food and beverage, sales, reservations, finance, and hotel operations. An internship at Sheraton Imperial can therefore provide useful practical experience and an introduction to professional hospitality careers in Malaysia and overseas.
Malaysia offers hospitality, tourism, retail, technology, finance, education, and shared-services opportunities, especially in Kuala Lumpur, Penang, Langkawi, Johor, and Sabah. Its culture blends Malay, Chinese, Indian, and indigenous influences, with diverse food, festivals, languages, and welcoming communities. Kuala Lumpur provides an urban lifestyle, efficient shopping and dining options, public transport, and generally lower living costs than many major international cities. Beach and island destinations such as Langkawi, Tioman, and the Perhentians are popular for weekend travel. Foreign workers and interns must secure the correct immigration permission before starting work; requirements depend on nationality, programme, and duration. Employers or educational institutions usually assist with sponsorship and documentation. Applicants should confirm pass eligibility, insurance, accommodation, transport, and any university approval before relocating. English is widely used in hotels and business, while learning basic Malay helps with daily life.
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