Rooms Controller

Job Description

The Rooms Controller manages room availability, assignments and inventory to support smooth hotel operations and an excellent guest experience. Responsibilities typically include monitoring occupancy, coordinating room status with Housekeeping and Front Office, prioritising room readiness, handling special requests, updating hotel systems and resolving allocation issues. Candidates should have hotel or front-office experience, strong organisational and communication skills, attention to detail and confidence using property-management systems. The role requires flexibility to work across rotating shifts, including weekends and public holidays. The successful candidate is expected to remain calm under pressure, collaborate effectively with colleagues and deliver accurate, timely service in line with Marriott and W Melbourne standards.

Company Info

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries and regions. Its brands range from luxury properties to premium, select-service and extended-stay accommodation. Marriott places strong emphasis on guest service, responsible business practices, colleague development and opportunities for career progression across its global network. W Melbourne is part of Marriott's W Hotels brand, known for contemporary design, energetic social spaces, music-led programming and a distinctive, modern approach to luxury hospitality. Located in Melbourne's central business district, the hotel serves leisure travellers, corporate guests and event visitors. Employees typically work in a fast-paced environment where teamwork, creativity, professionalism and attention to detail are important to delivering the W brand experience.

Destination Guide

Australia offers opportunities across hotels, resorts, restaurants, tourism, events and other service industries, particularly in Melbourne, Sydney, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally direct, practical and team-oriented, with strong expectations around punctuality, safety, equality and customer service. Lifestyle varies from vibrant city living and cultural events to beaches, outdoor activities and regional communities. International applicants usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or another work-authorised pathway; eligibility depends on nationality, age, occupation and experience. Relocating requires planning for accommodation, tax registration, banking, health insurance and transport. Melbourne has excellent public transport but relatively high housing costs. Australia is geographically vast, so applicants should research local weather, commuting distances and living expenses before accepting a role.