F&B Service Expert

Job Description

The F&B Service Expert supports smooth food and beverage operations at Batam Marriott Hotel Harbour Bay. Typical requirements include hospitality or restaurant experience, good grooming, basic English and Indonesian communication skills, customer-service ability, and willingness to work shifts, weekends, and public holidays. The successful candidate is expected to welcome guests warmly, take and serve orders accurately, maintain cleanliness and hygiene standards, handle basic billing or point-of-sale procedures, and respond professionally to requests or complaints. Teamwork, attentiveness, reliability, and a positive attitude are important. Previous experience in a hotel, restaurant, café, banquet operation, or bar is helpful, while Marriott may provide role-specific training.

Company Info

Marriott International is a global hospitality company operating hotels, resorts, and serviced properties across many countries. Its portfolio includes well-known brands serving business travelers, families, leisure guests, and luxury customers. Batam Marriott Hotel Harbour Bay is part of the Marriott network and is located in the Harbour Bay area of Batam, a major Indonesian business and leisure destination close to Singapore. The hotel is expected to combine international service standards with local hospitality, offering accommodation, dining, meetings, and guest leisure facilities. Employees generally work in a structured environment with brand procedures covering guest service, food safety, grooming, teamwork, and operational consistency. Marriott positions hospitality careers around professional development, internal mobility, and creating welcoming experiences. Specific benefits, service-charge arrangements, and employment terms depend on the local property and the final employment contract.

Destination Guide

Batam is an Indonesian island in the Riau Islands province, just a short ferry journey from Singapore. Its economy is supported by tourism, hotels, restaurants, retail, logistics, shipyards, manufacturing, and international business, creating opportunities for hospitality and service professionals. Life is generally more affordable than Singapore, although costs vary by neighborhood and lifestyle. Batam offers seafood, shopping centers, beaches, island-hopping, and a relaxed multicultural atmosphere influenced by Malay, Indonesian, Chinese, and other communities. Bahasa Indonesia is essential for daily life; English is useful in hotels and tourist-facing roles. Foreign workers normally need employer sponsorship and the correct work authorization, while Indonesian citizens need standard local employment documentation. Before relocating, confirm salary, service charge, accommodation, transport, medical coverage, work permit responsibility, and probation terms. New arrivals should research neighborhoods near the workplace, use reputable housing agents, and respect local customs, dress expectations, religious practices, and public holidays.