The At Your Service Agent (Operator) manages hotel telephone calls, guest requests, internal communications and service enquiries, helping ensure a smooth guest experience. Requirements typically include hospitality or customer-service experience, professional telephone manners, clear communication skills and the ability to remain calm while handling multiple requests. Japanese and English communication skills are likely important in an international Tokyo hotel; additional languages are an advantage. The successful candidate should be courteous, responsive, detail-oriented and comfortable working shifts, including weekends, evenings and holidays. Familiarity with hotel systems and basic computer skills is helpful. A positive attitude, discretion and strong teamwork are expected.
JW Marriott Hotel Tokyo is a luxury hotel operated under the JW Marriott brand, part of Marriott International, one of the world's largest hospitality companies. JW Marriott properties focus on refined service, wellness, thoughtful design and personalized guest experiences. The Tokyo hotel serves international travelers, business guests and local visitors, combining Japanese hospitality with Marriott's global standards. Employees typically work in a multicultural environment with opportunities to interact with guests from around the world. Marriott provides structured operating procedures, training and potential career mobility across its global hotel portfolio. As an At Your Service Agent, the employee supports the hotel's communication and guest-service functions, helping connect guests with departments such as Front Office, Housekeeping, Food and Beverage, Engineering and Concierge services.
Japan offers varied hospitality opportunities in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido and resort destinations, especially in hotels, restaurants, tourism and guest services. The culture values punctuality, courtesy, teamwork and attention to detail. Life in Tokyo is convenient and safe, with excellent public transport, extensive dining and entertainment, but housing and commuting can be expensive. Outside major cities, living costs may be lower and the pace quieter. Foreign workers generally need an appropriate work visa before employment; the employer normally supports the Certificate of Eligibility process. A valid passport, employment contract and relevant qualifications may be required. Japanese ability improves daily life and career prospects, although international hotels may hire candidates with strong English and customer-service skills. Research accommodation, taxes, health insurance and residence registration before relocating.
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