Guest Experience Expert (At Your Service)

Job Description

The Guest Experience Expert (At Your Service) supports guests by handling calls, requests, questions and service arrangements throughout their stay. The role typically requires strong spoken and written English, customer-service experience, basic computer skills and the ability to manage several requests calmly and accurately. Knowledge of hotel operations and additional languages is helpful. The successful candidate is expected to be friendly, responsive and professional, follow Marriott service standards, communicate clearly with other departments, record requests accurately and resolve guest concerns promptly. Flexibility to work shifts, weekends and public holidays is essential, along with a polished appearance and a genuine interest in creating a welcoming guest experience.

Company Info

Moxy Putrajaya is a modern, lifestyle hotel operating under Moxy Hotels, Marriott International’s playful and design-led brand. Moxy hotels are aimed at social, independent-minded travelers and combine stylish communal spaces with an informal, energetic approach to hospitality. Putrajaya’s property offers guests convenient access to Malaysia’s administrative capital, nearby attractions and transport links, while providing the lively atmosphere associated with the brand. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Employees generally work within structured service standards, receive access to training and may benefit from Marriott’s global career-development and associate-travel programs, subject to eligibility and local policies.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Putrajaya, Penang, Langkawi, Sabah and Sarawak, especially in hotels, restaurants, resorts, guest services and tourism. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs are generally moderate, though Kuala Lumpur and resort islands can be more expensive. Malaysia’s islands offer beaches, diving, rainforest and a relaxed outdoor lifestyle, while Putrajaya is quieter and planned, with parks, lakes and modern facilities. Foreign employees normally need an employment pass or another employer-sponsored work authorization arranged before starting work; requirements depend on nationality and role. Candidates should confirm visa sponsorship, accommodation, transport, medical coverage and contract terms directly with the employer before relocating.