The Senior Manager, Social Media Customer Care leads Marriott’s customer-care presence across social media channels, ensuring guests receive timely, helpful and brand-consistent responses. The role typically requires strong experience in social media management, customer experience, digital communications or contact-centre operations, together with excellent written and verbal English. Familiarity with social listening tools, service-recovery practices, analytics and escalation management is expected. The candidate should be comfortable leading teams, coaching colleagues, handling sensitive or high-profile complaints, identifying recurring guest issues and working with hotels and corporate departments across markets and time zones. A calm, commercially aware and data-driven approach, along with strong knowledge of social-media trends and Marriott’s service standards, would be important.
Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across a broad portfolio of brands, including Marriott Hotels, JW Marriott, The Ritz-Carlton, Sheraton, Westin, St. Regis and Courtyard. The company serves leisure and business travellers through hotels, resorts, residences and loyalty programmes such as Marriott Bonvoy. Its Singapore Customer Engagement Center supports guests and hotel operations through reservations, customer assistance and digital or social-media service channels. Marriott places strong emphasis on hospitality, associate development, inclusion, responsible business and consistent guest experiences. The organisation offers opportunities in hotel operations, corporate services, technology, customer care, sales and commercial functions, with Singapore serving as an important regional business and travel hub.
Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, customer service, technology, finance and regional corporate operations. The culture is multicultural and generally professional, with English widely used at work alongside Mandarin, Malay and Tamil. Residents enjoy excellent public transport, safe neighbourhoods, diverse food, shopping, parks and easy access to nearby Asian destinations. Living costs can be high, particularly rent, although salaries and public services are comparatively strong. Foreign professionals normally need employer-sponsored permission such as an Employment Pass or S Pass, depending on qualifications, salary and prevailing government criteria; approval is not automatic. Employers commonly assist with applications and relocation, but candidates should confirm eligibility before moving. Singapore has a warm, humid climate year-round, so suitable housing, healthcare coverage and budgeting for transport and accommodation are important.
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