The Senior Manager, Trust & Safety is expected to lead programs that protect guests, associates, customers, and Marriott’s digital and operational environments from fraud, abuse, safety incidents, and policy violations. Requirements typically include a bachelor’s degree or equivalent experience, strong knowledge of risk management, investigations, compliance, data analysis, and incident response, plus experience managing cross-functional or regional teams. The successful candidate should demonstrate sound judgment, discretion, excellent communication, and the ability to create scalable policies and controls. Expectations include identifying emerging risks, improving case-management processes, monitoring performance metrics, partnering with legal, technology, operations, and security teams, and presenting clear recommendations to senior leadership.
Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels, resorts, and extended-stay properties across numerous brands. Its portfolio includes Marriott Hotels, Sheraton, Westin, Ritz-Carlton, St. Regis, W Hotels, Courtyard, and many others. The company serves leisure and business travelers through accommodation, food and beverage, meetings, loyalty, and digital services. Marriott’s Singapore operations include hotels, regional functions, and customer engagement activities supporting guests and properties across Asia-Pacific. A role within CEC Singapore is likely to work in a service-focused, multinational environment where customer experience, operational consistency, data protection, risk controls, and collaboration are important. Compensation and benefits may vary according to grade, experience, performance, and Marriott’s local employment policies.
Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, technology, finance, healthcare, logistics, and regional corporate services. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, efficient, and generally professional, with excellent public transport, healthcare, safety, dining, and international schools. Housing and daily expenses can be high, particularly in central areas, although public transport is affordable and reliable. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications, experience, and prevailing regulations. Candidates should secure the offer and pass approval before relocating. Employers may assist with immigration, temporary accommodation, medical coverage, and relocation, but this should be confirmed in writing. Singapore’s tropical climate is hot and humid year-round, with frequent rain and limited seasonal variation.
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