The Manager, Trust & Safety leads programs that protect guests, associates, customers, and Marriott’s digital and service environments. Responsibilities may include investigating safety or security concerns, managing escalations, identifying fraud and abuse, monitoring operational risks, developing procedures, reviewing cases, and partnering with hotel teams, customer care, legal, technology, and corporate security. Candidates are expected to have experience in trust and safety, investigations, risk management, fraud prevention, compliance, security operations, or customer support leadership. Strong analytical, communication, decision-making, and incident-management skills are essential. The role requires discretion, sound judgment, attention to detail, comfort handling sensitive information, and the ability to lead teams and work across regions and time zones. Experience in hospitality, e-commerce, travel, or a multinational service environment is advantageous.
Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across a broad portfolio of brands, including Marriott Hotels, Sheraton, Westin, Ritz-Carlton, St. Regis, W Hotels, and Courtyard. The company provides accommodation, food and beverage, meetings, loyalty, and travel experiences in markets worldwide. Its Singapore Customer Engagement Center supports guests, hotel operations, reservations, customer care, and other regional services. Marriott places strong emphasis on guest satisfaction, operational excellence, inclusion, integrity, and associate development. A Trust & Safety manager in the Singapore center would typically work within a multinational environment, coordinating with corporate functions, properties, technology teams, and service operations to manage risks and protect customers and the business.
Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, technology, finance, customer experience, logistics, and regional operations. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, organized, safety-conscious, and fast-paced, with excellent public transport, reliable healthcare, modern shopping, and diverse food. Housing can be expensive, especially near the central districts, so many workers choose apartments or rooms near MRT lines. Singapore has a tropical climate, frequent rain, and year-round heat. Foreign professionals generally need an employer-sponsored work pass; managers commonly use the Employment Pass, subject to salary, qualifications, and government approval. Employers may assist with relocation, documentation, and temporary accommodation, but candidates should confirm benefits, tax treatment, medical coverage, and pass eligibility before accepting an offer. The city also offers convenient regional travel throughout Southeast Asia.
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