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Guest Experience Expert (AYS Agent)

Qatar Marriott Marquis City Center Doha Hotel QAR 3,000–5,000 per month, often with accommodation, meals or allowance, transportation, and other hotel benefits*
Job Description

The Guest Experience Expert (AYS Agent) manages guest requests through the At Your Service telephone line, provides accurate information, coordinates with hotel departments, records requests, and follows up to ensure guest satisfaction. Candidates should have strong spoken communication, a professional and friendly manner, good telephone etiquette, basic computer skills, and the ability to remain calm while handling multiple requests. Previous hotel, call-center, or customer-service experience is advantageous. The role requires flexibility to work rotating shifts, including nights, weekends, and public holidays. Fluency in English is generally expected, while additional languages and familiarity with Marriott service standards are valuable.

Company Info

Marriott Marquis City Center Doha Hotel is a premium Marriott property in West Bay, Doha, connected to the City Center Doha shopping mall and close to the city's business and leisure attractions. The hotel offers guestrooms and suites, restaurants, meeting and event facilities, a spa, fitness facilities, and swimming pools. It operates under Marriott International, one of the world's largest hospitality companies, with a global portfolio of hotels and resorts and well-known brands such as Marriott Hotels, Sheraton, Westin, and Ritz-Carlton. Marriott emphasizes genuine hospitality, consistent service standards, career development, inclusion, and memorable guest experiences. Employees typically work in a multicultural environment and may receive benefits such as accommodation or housing support, meals, transportation, health coverage, training, and opportunities for internal mobility, depending on the employment contract.

Destination Guide

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle hub. Hospitality jobs are available in international hotels, restaurants, resorts, events, aviation, retail, and tourism, particularly for applicants with customer-service, language, and hotel experience. Local culture values Islamic traditions, family, modest dress, hospitality, and respectful public behavior; alcohol is restricted to licensed venues. Life in Doha is modern and convenient, with malls, beaches, museums, sports, and desert activities, although summers are extremely hot. Most foreign employees need an employer-sponsored work visa and residence permit; the employer usually arranges medical checks, documentation, and sponsorship. Before relocating, confirm salary, housing, meals, transport, insurance, annual leave, probation, and contract terms. Costs vary significantly depending on employer-provided accommodation and benefits.