Guest Experience Expert (AYS Team Leader)

Job Description

The Guest Experience Expert (AYS Team Leader) leads Marriott’s At Your Service team, coordinating guest requests, telephone service, room-service support and service recovery. Candidates should have hotel or customer-service experience, strong communication skills and the ability to supervise colleagues in a busy luxury property. The role requires professional grooming, computer literacy, attention to detail and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to respond promptly to guests, maintain Marriott service standards, resolve concerns tactfully, support team performance and coordinate effectively with housekeeping, food and beverage, front office and engineering departments. Previous supervisory experience and knowledge of hotel operating systems are advantageous.

Company Info

Marriott Marquis City Center Doha Hotel is a luxury Marriott property located in the West Bay area of Doha, Qatar, connected to City Center Doha Mall and close to major business, shopping and entertainment districts. The hotel offers guest rooms and suites, restaurants, lounges, meeting and event facilities, a spa, fitness amenities and guest services designed for business and leisure travellers. It operates under Marriott International, one of the world’s largest hospitality companies, with a global portfolio of hotels and resorts. Marriott is known for structured training, international career opportunities, brand standards and a strong focus on guest satisfaction. Employees typically work in a multicultural environment and are expected to demonstrate professionalism, teamwork, service excellence and respect for Marriott’s values.

Destination Guide

Qatar is a modern Arabian Peninsula destination rather than an island, offering strong opportunities in hospitality, aviation, retail, construction, healthcare, technology and business services. Doha is the main employment centre, with a hot desert climate, modern infrastructure, international schools, shopping malls, beaches and a growing cultural scene. Local culture values hospitality, family, modest dress and respect for Islamic customs; alcohol is restricted to licensed venues. Lifestyle costs can be high, although hotel jobs may include accommodation, meals, transport, medical cover or airfare. Most foreign employees require an employer-sponsored work visa and residence permit. The employer normally arranges immigration processing, medical checks and identification formalities after hiring. Candidates should verify contract terms, benefits, working hours and probation conditions before relocating. Qatar has good air connections, reliable public transport and a diverse expatriate community, but summer heat and shared accommodation arrangements should be considered.