Food & Beverage Service Supervisor

Job Description

The Food & Beverage Service Supervisor oversees daily restaurant and beverage operations, coordinates service teams, allocates duties, supports guest satisfaction, and helps maintain quality, hygiene, and safety standards. The role typically requires secondary education or a relevant hospitality qualification, previous food and beverage experience, and preferably supervisory experience in a hotel or restaurant. Candidates should have strong communication, team leadership, problem-solving, and organisational skills. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with point-of-sale systems, service procedures, and basic English is useful; knowledge of additional languages is an advantage.

Company Info

Four Points by Sheraton Kuala Lumpur, Chinatown is a contemporary Marriott International hotel located in Kuala Lumpur’s historic Chinatown district. The property combines practical, comfortable accommodation with easy access to attractions such as Petaling Street, Central Market, Merdeka Square, and the city’s food and cultural districts. Its operations include guest rooms, restaurants, bars, meeting facilities, and supporting hotel services. Four Points by Sheraton is positioned as an approachable, reliable brand for both business and leisure travellers, with an emphasis on friendly service, local experiences, and comfortable stays. As part of Marriott International, the hotel generally offers structured operating standards, training opportunities, and access to a global hospitality network. Employees can expect a multicultural working environment and the pace associated with a busy city-centre property.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor, and resort islands such as Perhentian, Redang, and Tioman. Jobs are available in hotels, restaurants, resorts, tourism, events, and guest services, with stronger seasonal demand in beach destinations. The culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions; politeness, teamwork, and respect for religious customs are important. Kuala Lumpur provides urban convenience, public transport, shopping, and varied international food, while island living is quieter, more outdoor-focused, and sometimes more expensive for imported goods. Foreign workers normally need an employer-sponsored work permit or employment pass before starting work. Candidates should confirm sponsorship, contract terms, accommodation, medical requirements, and service-charge policies. A passport, certified qualifications, references, and relevant experience can make relocation easier.