The Heart of House Specialist supports the hotel’s back-of-house employee experience and daily associate services. Typical responsibilities include coordinating staff facilities, uniforms, lockers, employee meals, internal communications, welfare activities, records and general HR or administration support. Candidates should have hospitality or hotel administration experience, good organizational and communication skills, a professional and approachable manner, and the ability to handle confidential information. The role requires teamwork, attention to detail, cultural awareness and flexibility to work shifts, weekends or public holidays. Experience with Marriott systems, HR procedures and a multicultural workforce is advantageous. The successful candidate is expected to maintain high service standards for colleagues while supporting smooth hotel operations.
Sheraton Mall of the Emirates Hotel, Dubai is a full-service Marriott International property connected to the Mall of the Emirates and close to Dubai’s major business, shopping and tourism districts. Sheraton is a globally recognized hospitality brand known for welcoming public spaces, business facilities, restaurants, leisure amenities and guest-focused service. The hotel serves international leisure travelers, families, corporate guests and event groups. As part of Marriott International, employees generally work within established global standards for service, safety, training and professional development. The Heart of House function is important because it supports the colleagues who deliver the guest experience, helping maintain a respectful, organized and well-equipped workplace. Dubai’s multicultural hotel environment provides exposure to international guests and colleagues and can offer useful career progression across Marriott properties in the UAE and worldwide.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest concentration of hotel, tourism, retail, aviation, events and service-sector jobs. The country is highly multicultural, modern and generally safe, with Islam influencing public etiquette, holidays, dress and alcohol regulations. Dubai offers beaches, shopping, restaurants, desert activities and an active international lifestyle, although rent, transport and summer heat should be considered. Employers commonly sponsor a residence and employment visa after hiring; the process usually includes a contract, medical examination, Emirates ID and work permit. Candidates should confirm whether accommodation, meals, transport, insurance and airfare are included. Bring verified qualifications and references, and never work on a tourist visa. Arabic is useful, while English is widely used in hospitality workplaces.
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