The Guest Experience Expert – AYS Agent handles guest requests through the At Your Service telephone line, coordinates with hotel departments, records requests accurately, and follows up to ensure a smooth guest experience. Candidates should have strong English communication skills, a friendly telephone manner, basic computer knowledge, and experience in hotel reception, customer service, or a call centre. Additional languages and familiarity with Marriott systems are advantageous. The role requires professionalism, patience, attention to detail, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to respond promptly, protect guest privacy, resolve concerns courteously, and represent Marriott’s service standards consistently.
Dubai Marriott Harbour Hotel & Suites is an upscale Marriott property located in Dubai Marina, offering extended-stay suites, hotel services, dining, leisure facilities, and convenient access to business districts and popular attractions. The hotel operates under Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of brands and properties across more than 140 countries and territories. Marriott is known for structured training, international career opportunities, guest-focused service standards, and employee benefits that can vary by property and employment contract. Team members are expected to demonstrate professionalism, cultural awareness, reliability, and a genuine commitment to creating comfortable and memorable stays. Working at the hotel provides exposure to a diverse international guest base and Dubai’s fast-paced luxury hospitality market.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest range of hospitality, retail, aviation, tourism, and business opportunities. The culture blends Emirati traditions with a highly international population; respectful dress, courteous behavior, and awareness of Islamic customs are important. Dubai offers modern nightlife, beaches, shopping, restaurants, desert activities, and excellent public transport, while living costs—especially rent—can be high. Most overseas employees require employer sponsorship and a UAE work permit, residence visa, medical examination, and Emirates ID. Employers commonly arrange or support visa processing; working on a tourist visa is not permitted. Candidates should confirm salary, accommodation, transport, insurance, flights, probation terms, and service charges before relocating. Summers are extremely hot, so air-conditioned indoor life is common.
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