Manager on Duty

Job Description

The Manager on Duty oversees hotel operations during assigned shifts, ensuring guests receive a consistently high standard of service. Requirements typically include several years of hotel or resort experience, strong knowledge of front office and guest services, excellent communication skills, sound judgment, and the ability to manage emergencies and resolve complaints professionally. Experience supervising teams and working with hotel systems is valuable. The successful candidate is expected to be visible, approachable, and decisive, while coordinating departments such as housekeeping, food and beverage, engineering, and security. Flexibility to work weekends, public holidays, evenings, and rotating shifts is essential, along with a strong focus on safety, guest satisfaction, team support, and Marriott service standards.

Company Info

Sheraton Grand Mirage Resort Gold Coast is a luxury beachfront resort located at Main Beach on Queensland’s Gold Coast. The property is part of Sheraton Hotels & Resorts, a Marriott International brand known for full-service hotels designed to connect guests with local communities while providing reliable hospitality and business facilities. The resort offers accommodation, restaurants and bars, conference and event spaces, pools, gardens, and direct access to the beach. Its guests include leisure travellers, families, wedding parties, and corporate groups. Marriott International is one of the world’s largest hospitality companies, operating thousands of properties across numerous countries and territories. Employees generally benefit from structured training, international career opportunities, employee travel programs, and established service standards. The Manager on Duty contributes to the smooth running of the resort and acts as a senior guest-facing representative during each shift.

Destination Guide

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, healthcare, construction, education, technology, and skilled trades. Major hospitality markets include the Gold Coast, Brisbane, Sydney, Melbourne, Perth, and Cairns. Australian workplace culture is generally informal, practical, safety-conscious, and respectful of work-life balance. The Gold Coast lifestyle combines beaches, warm weather, outdoor activities, dining, and a relaxed atmosphere, although housing and transport costs should be considered. Australia is not technically an island but is commonly described as an island continent. Visa options include employer-sponsored skilled visas, the Working Holiday visa for eligible nationals, and student visas with work limits. Check current requirements through the Department of Home Affairs. Relocating typically requires a valid visa, tax file number, bank account, health insurance where appropriate, and funds for accommodation and initial living expenses.