The Reservations Agent will manage room bookings, respond to guest enquiries, provide accurate information about accommodation and hotel services, and support the reservations team in achieving occupancy and revenue goals. The role requires strong communication, customer service and computer skills, attention to detail, and the ability to manage booking systems accurately. Previous hotel, reservations or front-office experience is desirable, although suitable candidates with transferable service experience may be considered. The successful candidate is expected to work professionally, handle enquiries efficiently, protect guest information, cooperate with colleagues and represent Marriott’s service standards. This is a part-time position of approximately two days per week, with flexibility to work weekends, public holidays or varied shifts when required.
Marriott International is one of the world’s largest hotel companies, operating and franchising a broad portfolio of hospitality brands across more than 140 countries and territories. Its brands include Marriott Hotels, Sheraton, Westin, The Ritz-Carlton, W Hotels and many others. Marriott focuses on welcoming guests, delivering consistent service and creating career opportunities across accommodation, food and beverage, events, finance, technology and hotel operations. The Adelaide Marriott Hotel is part of this international hospitality environment and serves leisure and business travellers visiting South Australia. Employees are generally expected to demonstrate professionalism, teamwork, respect, reliability and a guest-first approach. Marriott also promotes training, internal development and inclusive workplaces, although specific benefits and employment conditions depend on the property, position and applicable Australian workplace agreements.
Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and customer service, with larger markets in Sydney, Melbourne, Brisbane, Perth, Adelaide and coastal destinations. Adelaide has a relaxed lifestyle, lower housing costs than some major cities, excellent food and wine, festivals and easy access to beaches and regional areas. Australian workplace culture is generally friendly, direct, punctual and team-oriented, with strong employment, safety and anti-discrimination laws. Candidates usually need a valid work right, such as an Australian passport, permanent residency, Working Holiday visa, student visa with work limits or an employer-sponsored visa. Before relocating, check visa eligibility, tax file number requirements, health insurance, accommodation and transport costs. Adelaide has reliable public transport, but a car can be useful for suburban or regional work. Salaries are normally quoted before tax, and minimum pay and penalty rates are regulated by Australian awards or workplace agreements.
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