The Restaurant and Bar Reservation Executive manages dining reservations for W Sydney, handling telephone, email and online enquiries, confirming bookings, maintaining accurate guest records and coordinating with restaurant and hotel teams. Candidates should have hospitality or reservations experience, strong communication skills and confidence using reservation or hotel systems. A professional, friendly manner, attention to detail and the ability to manage multiple requests during busy periods are essential. The role expects someone who can promote the hotel’s restaurants and bars, understand guest preferences, resolve booking issues and deliver the energetic, personalised service associated with the W brand. Availability for varied shifts, including evenings, weekends and public holidays, is likely required.
W Sydney is a luxury lifestyle hotel operated by Marriott International, one of the world’s largest hospitality companies. Located at Darling Harbour, W Sydney combines contemporary design, restaurants, bars, entertainment spaces and distinctive guest experiences inspired by the city’s creative energy. The W brand is known for its modern, expressive style, lively social spaces and Whatever/Whenever service philosophy, encouraging associates to deliver personalised and memorable stays. Marriott provides structured training, career development and opportunities to move between properties and countries. Employees typically work in a diverse, guest-focused environment with strong expectations around professionalism, teamwork, inclusion and service quality. The hotel forms part of Marriott’s international portfolio, giving successful team members access to global hospitality networks and potential benefits through Marriott’s employee programs.
Australia offers strong hospitality opportunities in Sydney, Melbourne, Brisbane, Perth, the Gold Coast and regional tourist destinations. Hotels, restaurants, resorts and events regularly recruit reservation agents, front-office staff, servers, chefs and supervisors, with better prospects for candidates who have relevant experience and good English. Australian workplace culture is generally direct, professional and inclusive, with emphasis on punctuality, safety and work-life balance. Sydney provides beaches, public transport, multicultural dining and an active outdoor lifestyle, although rent and living costs are high. Depending on nationality and circumstances, options may include a Working Holiday visa, employer-sponsored visa, skilled visa or student visa with work rights. Check current requirements through the Australian Department of Home Affairs. Before relocating, arrange a tax file number, bank account, accommodation and suitable health insurance, and confirm whether the employer offers sponsorship or relocation assistance.
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