Service Express Manager

Job Description

The Service Express Manager oversees the hotel’s guest telephone and service-request operation, ensuring calls, enquiries and requests are handled promptly and professionally. The role typically requires a diploma or degree in hospitality, hotel operations or a related field, along with several years of front-office, guest-relations or service-centre experience, preferably in an international hotel. Strong communication, leadership and problem-solving skills are essential, as is confidence using hotel systems such as Opera and service-request platforms. The successful candidate is expected to coach colleagues, monitor response times, coordinate with other departments, resolve guest concerns and maintain Westin and Marriott service standards. Flexibility to work shifts, weekends and public holidays is also expected.

Company Info

The Westin Singapore is a luxury hotel located within Marina Bay, offering views of the city skyline and convenient access to Singapore’s business, shopping and cultural districts. It is part of Westin Hotels & Resorts, a Marriott International brand known for its focus on wellbeing, restful stays and personalised guest service. The hotel provides guest rooms and suites, restaurants, event facilities, fitness and wellness amenities, and business services. Marriott International is one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. Employees benefit from an international working environment, structured training and opportunities for career progression across Marriott properties. The Westin culture places emphasis on genuine care, professionalism, teamwork and helping guests maintain their wellbeing while travelling.

Destination Guide

Singapore offers strong opportunities in hotels, restaurants, tourism, events, finance, technology and international business. Hospitality professionals can find roles with global hotel groups, though competition is high and employers generally favour relevant experience, English communication and recognised qualifications. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle highlights include excellent public transport, safe neighbourhoods, diverse food, shopping, nightlife and easy access to parks and beaches, although accommodation and daily expenses can be expensive. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a job before relocating, confirm pass eligibility, budget for housing and healthcare, and understand local employment rules. Singapore’s tropical climate is hot and humid year-round, with frequent rain.