The Front Office Manager leads daily reception and guest-services operations, ensuring smooth arrivals, departures, reservations coordination, billing accuracy, complaint resolution, and consistently high service standards. Candidates typically need several years of front-office experience in an upscale or luxury hotel, supervisory or management experience, strong English communication skills, sound knowledge of hotel systems, and the ability to manage teams across busy shifts. Familiarity with Marriott procedures is advantageous. The role expects a hands-on, guest-focused leader who can coach employees, maintain professional standards, collaborate with housekeeping and other departments, handle sensitive issues calmly, and support financial and operational targets. Knowledge of Indonesian and local Bali practices may also be helpful.
JW Marriott is Marriott International’s luxury hotel brand, recognized for refined service, elegant properties, and experiences centered on wellbeing, local culture, and thoughtful hospitality. JW Marriott Bali Ubud Resort & Spa is set among the rice fields and tropical landscapes of Ubud, offering accommodation, restaurants, spa facilities, pools, meeting spaces, and personalized guest experiences. The resort serves international leisure travelers, wellness guests, families, and events. As part of Marriott International, it provides structured operating standards, global training opportunities, employee benefits, and potential career mobility across an extensive worldwide hotel network. Team members are expected to demonstrate genuine care, professionalism, cultural awareness, and attention to detail while creating memorable stays. The property also emphasizes Balinese traditions, responsible tourism, and a calm, nature-focused environment typical of the Ubud area.
Bali is Indonesia’s best-known tourism island and offers opportunities in hotels, resorts, restaurants, wellness, diving, events, sales, and digital or creative businesses. Ubud is quieter and more cultural, with temples, rice terraces, arts, yoga, and a strong expatriate community; beach areas such as Seminyak, Canggu, and Nusa Dua are busier and more international. Daily life can be affordable compared with many global destinations, although popular areas have rising rents and traffic. Balinese Hindu traditions shape ceremonies, dress, community life, and workplace etiquette, so respectful behavior is essential. Foreign nationals generally need an employer-sponsored work permit and appropriate KITAS or work-related residence authorization; working on a tourist visa is not permitted. Employers commonly assist with sponsorship, documentation, accommodation, meals, insurance, and relocation guidance. Confirm current immigration rules, taxes, healthcare, and contract benefits before accepting an offer.
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