Reservation Sales Agent

Job Description

The Reservation Sales Agent handles guest enquiries, room reservations, changes, cancellations and special requests through phone, email and other booking channels. Candidates are generally expected to have hospitality, reservations or customer-service experience, strong communication skills and good computer knowledge. Familiarity with hotel reservation systems and Marriott standards is an advantage. The role requires professional telephone etiquette, accurate data entry, attention to detail and the ability to recommend room types, packages and property services. Candidates should be comfortable working shifts, weekends and public holidays, remain calm under pressure, and consistently deliver personalised service aligned with The St. Regis brand.

Company Info

The St. Regis Kuala Lumpur is a luxury hotel operated under The St. Regis Hotels & Resorts, Marriott International’s renowned luxury hospitality brand. Located in Kuala Lumpur’s KL Sentral district, the hotel offers guestrooms and suites, fine dining, meeting facilities, spa services and personalised butler-style hospitality. St. Regis properties are known for refined service, elegant design and attention to individual guest preferences. Marriott International is one of the world’s largest hotel companies, with a broad global portfolio and established opportunities in hotel operations, food and beverage, sales, reservations and corporate functions. Employees can typically benefit from structured training, international service standards, staff discounts and potential career mobility across Marriott properties, subject to local employment terms and eligibility.

Destination Guide

Malaysia offers hospitality, tourism, retail, technology and service-sector opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its culture combines Malay, Chinese, Indian and indigenous influences, with English widely used in business and tourism. Kuala Lumpur provides modern city living, extensive public transport, international dining and a relatively affordable lifestyle, although central housing can be costly. Island destinations offer a slower pace, beaches and strong tourism demand but fewer year-round professional roles. Foreign workers normally need an employer-sponsored work permit, and the employer generally manages the application with Malaysian authorities; requirements vary by nationality and position. Relocating candidates should confirm contract terms, accommodation, medical coverage, tax obligations and permit status before arrival. Respect for local customs, multicultural etiquette and religious practices is important.