Guest Service Expert

Job Description

The Guest Service Expert delivers friendly, attentive service across the resort’s food and beverage outlets, helping create memorable guest experiences. Typical requirements include previous hospitality or customer-service experience, strong communication skills, a professional presentation, and the ability to work efficiently in a busy environment. Responsible Service of Alcohol certification may be required if alcohol is served. The successful candidate is expected to take orders accurately, serve food and drinks, respond to guest requests, maintain clean and well-presented service areas, follow health and safety procedures, and work cooperatively with colleagues. Flexibility for weekends, evenings, public holidays and changing shifts is important, along with a genuine interest in exceeding guest expectations.

Company Info

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort in Port Douglas, Queensland, operated under the Sheraton brand by Marriott International. Set between the Coral Sea and the Great Barrier Reef, the resort offers guest accommodation, restaurants and bars, conference facilities, pools, gardens and leisure experiences. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. Sheraton properties are known for welcoming service, comfortable shared spaces and strong connections with local destinations. Working at the Port Douglas resort can provide experience in an international hotel environment while serving leisure travellers, groups and event guests. Team members generally work within Marriott’s service standards and may access training, employee travel programs and career opportunities across the wider hotel network, subject to employment conditions.

Destination Guide

Australia is a large island continent with strong opportunities in hotels, resorts, restaurants, tourism, events and outdoor recreation. Port Douglas is a relaxed tropical destination near the Great Barrier Reef and Daintree Rainforest, offering a warm climate, beaches, boating and a multicultural hospitality community. Lifestyle costs can be high, particularly for housing, and local transport is more limited than in major cities, so staff accommodation or reliable transport may be valuable. Australian workplace culture generally emphasises punctuality, teamwork, safety, direct communication and good customer service. Work rights depend on nationality and visa type. Working Holiday Maker visas may suit eligible young travellers, while employer-sponsored or skilled visas have stricter requirements and are not guaranteed with this role. Before relocating, confirm pay, accommodation, visa eligibility, tax, health insurance and travel arrangements. Tourism work in regional or northern areas may also support specified Working Holiday visa requirements, subject to current rules.