The Ambassador is a guest-facing hospitality role responsible for welcoming visitors, managing check-in and check-out, answering questions, handling requests, resolving concerns and creating a friendly, efficient hotel experience. Candidates should have strong communication and customer-service skills, a confident and approachable manner, good attention to detail and the ability to remain calm during busy periods. Previous experience in hotels, travel, retail or another service environment is helpful, although training may be provided. The role typically requires flexibility to work shifts, weekends and public holidays, along with basic computer skills and professional English. Knowledge of Malay or other languages, teamwork, reliability and a genuine interest in helping guests are valuable expectations.
citizenM is an international hotel group known for compact, design-led hotels aimed at modern travellers who value convenience, technology and good service. Its properties typically combine self-service check-in, smart-room features, communal living-room-style spaces, a bar or café and a relaxed atmosphere. The brand focuses on efficient operations while encouraging employees to provide warm, personal assistance whenever guests need it. citizenM Kuala Lumpur offers a central base for visitors exploring Malaysia’s capital, with access to business districts, shopping areas, restaurants and public transport. Employees are generally expected to be flexible, energetic and comfortable working across different aspects of the guest experience. As the provided link appears to reference Marriott Careers, exact employer details should be confirmed directly with the recruiter before accepting an offer.
Kuala Lumpur is not an island, but it is Malaysia’s main urban gateway and a practical relocation destination. Hospitality opportunities are available in hotels, serviced apartments, restaurants, bars, tourism companies and event venues, particularly around Bukit Bintang, KLCC and the airport. Malaysia offers a multicultural lifestyle shaped by Malay, Chinese, Indian and international influences, with excellent food, shopping, public transport and relatively affordable living compared with many major Asian cities. Employees can enjoy weekend trips to islands such as Langkawi, Penang, Redang and the Perhentian Islands, as well as rainforests and highlands. Foreign nationals normally need an employer-sponsored Employment Pass or another valid work permit; working on a tourist visa is not permitted. Confirm sponsorship, salary, accommodation, insurance and relocation support before travelling. English is widely used in hotels, while Malay is useful for daily life.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...