The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, answers enquiries, handles reservations and requests, and helps create a smooth stay. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail, basic computer confidence, and the ability to remain calm under pressure. Previous hotel, reception, or hospitality experience is helpful, although training may be provided. The role requires flexibility to work full-time shifts, including mornings, evenings, weekends, and public holidays. A positive attitude, teamwork, reliability, and the legal right to work in Australia are expected.
JW Marriott Gold Coast Resort & Spa is a luxury beachfront hotel operated under the JW Marriott brand, part of Marriott International, one of the world's largest hospitality companies. Located in Surfers Paradise, the resort offers upscale accommodation, restaurants and bars, conference and event facilities, wellness services, pools, and family-oriented experiences. JW Marriott focuses on thoughtful service, refined guest experiences, and genuine care, while Marriott provides structured training, career development, and opportunities to move between hotels and international locations. Employees typically work in a multicultural environment with high standards for presentation, professionalism, safety, and guest satisfaction. The Gold Coast property serves leisure travellers, families, groups, and business guests, making front-office staff important to the overall arrival, stay, and departure experience.
Australia is a large island country with opportunities in tourism, hospitality, healthcare, construction, education, technology, agriculture, and professional services. The Gold Coast offers a relaxed coastal lifestyle, beaches, outdoor activities, dining, and a strong tourism economy, although rent and transport costs can be significant. Australian workplaces generally value punctuality, direct communication, teamwork, equality, and a friendly service style. International applicants need appropriate work rights, commonly through a Working Holiday visa, employer-sponsored visa, skilled visa, or student visa with work limits. Requirements vary by nationality and occupation, so check the Australian Department of Home Affairs before travelling. Relocating usually involves arranging a tax file number, bank account, accommodation, health insurance, and local transport. Public transport is available, but many residents also use cars, especially outside central areas.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...