The At Your Service Agent/Runner supports guests and hotel operations by delivering room-service orders, amenities, luggage, messages and other requested items promptly and professionally. Candidates should have strong customer-service and communication skills, a positive attitude, good attention to detail, and the ability to work independently or as part of a team. Previous hotel, restaurant or guest-service experience is helpful, while reliable transport, physical stamina and flexibility to work rotating shifts, weekends and public holidays may be required. The successful candidate is expected to maintain a polished appearance, follow Marriott service and safety standards, handle guest requests discreetly, and provide warm, efficient service in a busy luxury-resort environment.
JW Marriott Gold Coast Resort & Spa is a luxury beachfront resort in Surfers Paradise, operated by Marriott International under its JW Marriott brand. The resort provides upscale accommodation, restaurants and bars, conference and event facilities, leisure amenities, spa services and distinctive guest experiences. It is known for combining refined hospitality with the relaxed coastal character of the Gold Coast, including access to beaches, attractions and a lively tourism district. As part of Marriott International, the property offers structured service standards, employee training and potential career mobility across a large global hotel network. Team members are expected to deliver thoughtful, personalised service while working collaboratively in a fast-paced environment serving leisure travellers, families, groups and business guests.
Australia offers hospitality, tourism, retail, healthcare, construction, trades, technology and professional job opportunities, with strong seasonal demand in coastal destinations such as the Gold Coast. Workplace culture is generally friendly, direct and team-oriented, with emphasis on punctuality, safety, equality and work-life balance. The Gold Coast provides beaches, outdoor activities, dining and entertainment, although rent and transport costs can be high. Common visa options include employer-sponsored visas, skilled visas, student visas with work rights and Working Holiday visas for eligible nationalities. Check current rules through the Australian Department of Home Affairs, as work limits and eligibility change. Before relocating, arrange appropriate visa permission, tax file registration, a local bank account, accommodation and health insurance. Public transport is useful, but a car may help for shift work. Australia is geographically isolated, but major cities have international connections and diverse migrant communities.
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