Senior Group Reservations Agent

Job Description

The Senior Group Reservations Agent manages group room reservations from initial enquiry through confirmation, ensuring accurate records, timely communication and smooth coordination with sales, events, front office and revenue teams. Requirements generally include previous hotel reservations or front-office experience, strong knowledge of booking systems, attention to detail and confident written and verbal communication. The successful candidate is expected to handle multiple deadlines, interpret group requirements, maintain pricing and availability accuracy, follow Marriott standards and deliver professional service to clients and colleagues. Experience with Marriott systems, Opera or similar property-management software, and group bookings is advantageous. The role also requires problem-solving skills, commercial awareness, reliability and the ability to work effectively in a busy Melbourne hotel environment.

Company Info

AC Hotel Melbourne Southbank is a contemporary hotel in Melbourne, Victoria, operating under the AC Hotels by Marriott brand. AC Hotels are designed around modern European style, thoughtful design and efficient, uncomplicated guest service. The Melbourne Southbank property serves business travellers, leisure guests, groups and event visitors, with accommodation, dining and meeting facilities close to the Yarra River, Melbourne Convention and Exhibition Centre, arts precinct and central business district. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotel brands across many countries. Employees may benefit from structured training, international career pathways, hotel discounts and exposure to professional standards in reservations, events and guest services. The hotel environment typically values teamwork, accuracy, cultural awareness and a polished yet approachable approach to hospitality.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, Adelaide, regional destinations and island resorts. Its culture is generally informal, multicultural and service-focused, with strong emphasis on workplace safety, punctuality and respectful communication. Melbourne provides excellent dining, arts, sport and public transport, although rent and daily expenses can be high. Australia has no single work visa: common pathways include employer-sponsored visas, Working Holiday visas for eligible nationalities, student visas with work limits and skilled migration programs. Applicants should check current requirements through the Australian Department of Home Affairs, including health, character, English and sponsorship conditions. Relocating usually requires a valid visa, tax file number, bank account, accommodation and health insurance arrangements. Hospitality employers may offer staff meals, discounts or relocation assistance, but these benefits vary and should be confirmed before accepting an offer.