Front Office Supervisor

Job Description

The Front Office Supervisor supports the daily operation of the reception and guest services team at Sheraton Grand Mirage Resort Port Douglas. Requirements typically include previous experience in hotel front office operations, strong knowledge of reservations and property-management systems, excellent communication skills, and the ability to lead and coach team members. The successful candidate is expected to deliver warm, professional service, manage check-ins and check-outs, resolve guest concerns, coordinate with other departments, maintain accurate cash and guest records, and supervise shifts efficiently. Flexibility to work mornings, evenings, weekends and public holidays is essential, along with a polished presentation and a strong commitment to Marriott service standards.

Company Info

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort in Port Douglas, Queensland, operated under the Sheraton brand, part of Marriott International. The resort is known for its tropical setting, extensive lagoon pools, landscaped grounds and proximity to the Great Barrier Reef and Daintree Rainforest. It provides accommodation, restaurants, bars, leisure facilities, events and guest services for holidaymakers, groups and corporate travellers. Marriott International is one of the world's largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. Employees generally work within structured service standards, training programs and international career pathways. The resort environment is fast-paced and guest-focused, with strong emphasis on teamwork, cultural awareness, safety and creating memorable experiences in one of Australia's leading tropical tourism destinations.

Destination Guide

Australia is a large island country with opportunities across hospitality, tourism, healthcare, construction, agriculture, technology and professional services. Port Douglas offers resort, restaurant, tour and marine-based employment, although the local job market is smaller and seasonal than major cities. The culture is generally relaxed, multicultural and outdoor-oriented, with an emphasis on friendly service and work-life balance. Lifestyle highlights include beaches, national parks, reef trips and a warm tropical climate; living costs, especially housing, can be high in popular resort areas. Visa options may include Working Holiday visas, employer-sponsored visas and other skilled or regional pathways, depending on nationality, age, occupation and qualifications. Candidates should confirm eligibility through the Australian Department of Home Affairs. Relocation planning should cover accommodation, transport, healthcare, tax-file registration and superannuation.