Agent-At Your Service

Job Description

The Agent-At Your Service supports guests by handling telephone calls, service requests, inquiries, and communications with hotel departments. Requirements generally include hospitality or customer-service experience, good English communication, a professional manner, computer literacy, and the ability to work rotating shifts, weekends, and holidays. Thai language skills are highly advantageous. The successful candidate is expected to respond promptly, record requests accurately, follow up until completion, protect guest privacy, and deliver Marriott’s service standards. The role also requires teamwork, patience, attention to detail, and the ability to remain calm while managing multiple requests in a busy resort environment.

Company Info

Rayong Marriott Resort & Spa is a full-service Marriott resort in Rayong, Thailand, serving leisure travelers, families, groups, and business guests. The property combines beachfront accommodation with restaurants, recreational facilities, meeting spaces, and spa services, reflecting Marriott International’s global hospitality standards. Employees typically work in a multicultural environment focused on guest satisfaction, operational excellence, safety, and professional development. Marriott International is one of the world’s largest hotel companies, operating a broad portfolio of brands across many countries. Benefits at an individual property may include service charge, staff meals, uniforms, training, employee accommodation or transport support, and discounted stays, although these vary by contract and position. Rayong’s resort setting offers opportunities for candidates interested in an international hotel career while living outside Bangkok.

Destination Guide

Thailand offers hospitality opportunities across Phuket, Koh Samui, Krabi, Koh Chang, Pattaya, and coastal resort areas such as Rayong. Common roles include front office, food and beverage, housekeeping, culinary, spa, engineering, sales, and guest relations. Thai workplace culture values politeness, respect for seniority, teamwork, and calm communication; learning basic Thai is helpful. Island life usually provides beaches, outdoor activities, affordable local food, and a relaxed pace, though transport, housing, healthcare access, and seasonal income can vary. Rayong is on the mainland but has easy access to nearby islands and beaches, including Koh Samet. Foreign employees normally need a Non-Immigrant B visa and a Thai work permit, arranged with employer sponsorship before working. Applicants should confirm accommodation, service charge, working hours, insurance, and relocation assistance in writing. Thai citizens generally have a simpler hiring process.