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Front Office Supervisor - Four Points by Sheraton Boracay

Philippines Four Points by Sheraton Boracay PHP 25,000–PHP 40,000 per month, plus possible service charge, benefits and staff allowances*
Job Description

The Front Office Supervisor supports daily reception operations, supervises front desk colleagues, coordinates arrivals and departures, handles guest requests and complaints, and helps maintain accurate room and payment records. Candidates are generally expected to have hotel front-office experience, strong communication and organizational skills, professional presentation, and familiarity with property-management systems. The role requires flexibility for shifts, weekends and holidays, as well as the ability to lead a team calmly in a busy resort environment. Customer-service experience, sound problem-solving ability, attention to detail and knowledge of English are important. Experience with Marriott standards or a similar international hotel brand is an advantage.

Company Info

Four Points by Sheraton Boracay is a Marriott International hotel located near Punta Bunga Beach in Boracay, one of the Philippines’ best-known resort destinations. The property offers a relaxed, contemporary stay with guest rooms, dining facilities, leisure amenities and access to the island’s beaches and attractions. As part of the Four Points by Sheraton brand, it focuses on friendly service, practical comfort, local experiences and a welcoming atmosphere for both leisure and business travelers. Employees work within Marriott’s global operating standards, including structured guest-service procedures, training opportunities and a strong emphasis on teamwork and hospitality. The hotel serves an international clientele and provides a resort-based working environment where flexibility, cultural awareness and consistent service are especially important.

Destination Guide

The Philippines offers hospitality opportunities across Boracay, Cebu, Palawan, Manila, Bohol and other tourism centers. Common openings include front office, food and beverage, housekeeping, engineering, diving, wellness and resort management roles. Boracay has a lively but seasonal lifestyle, with beaches, watersports, nightlife and a multicultural community. Living costs vary; accommodation near major resorts can be expensive, while local areas are more affordable. Filipino culture is generally warm, family-oriented and English is widely used in workplaces. Foreign nationals normally need an appropriate work visa or permit before employment; employers commonly assist with documentation, while short-term visitors should not work on a tourist entry. Relocating staff should confirm contract terms, service-charge policies, housing, healthcare, taxes and transportation before accepting an offer. The island’s humid climate, limited space and peak-season workload also require adaptability.