Duty Manager - Four Points by Sheraton Boracay

Job Description

The Duty Manager supports the day-to-day operation of the resort, ensuring smooth guest services, effective coordination between departments, and prompt resolution of operational issues. Requirements typically include hotel or resort experience, supervisory or management background, strong communication skills, sound judgment, and proficiency in English. Familiarity with Marriott standards and hotel systems is advantageous. The successful candidate is expected to lead by example, remain visible and approachable, handle guest concerns professionally, monitor service quality, support staff during busy periods, and ensure safety, cleanliness, and operational procedures are followed. Flexibility is essential, as the role involves rotating shifts, weekends, holidays, and responding to unexpected situations.

Company Info

Four Points by Sheraton Boracay is a Marriott International hotel located near the quieter northern area of Boracay Island, Philippines. The property combines the relaxed, social character of the Four Points brand with resort amenities suited to leisure travelers, families, and groups. Guests can typically expect comfortable accommodation, food and beverage outlets, recreational facilities, meeting spaces, and access to the island’s beaches and attractions. As part of Marriott International, the hotel operates within a global hospitality network known for structured service standards, employee training, and opportunities for career development. Its team supports guests throughout their stay while coordinating front office, housekeeping, food and beverage, engineering, recreation, and other departments. Working at the resort generally involves a guest-focused, multicultural environment, with operational demands that vary according to occupancy, events, weather, and the seasonal tourism cycle.

Destination Guide

Boracay is one of the Philippines’ best-known resort islands, famous for White Beach, water activities, sunsets, and a lively tourism economy. Job opportunities are concentrated in hotels, restaurants, bars, transportation, diving, water sports, retail, wellness, events, and travel services. The culture is friendly and community-oriented, with Filipino hospitality, English widely used in tourism, and respect for local customs and the environment being important. Lifestyle is generally relaxed and outdoors-focused, although peak seasons can be busy and accommodation costs may rise. New arrivals should budget for housing, transport, utilities, and island travel, and should check the hotel’s staff accommodation policy. Filipino citizens can work without immigration restrictions. Foreign nationals normally need employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. Tourist entry does not authorize employment, so requirements should be confirmed with the employer and Philippine authorities before relocating.