The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, concierge, telephone operations, and daily arrival and departure procedures. Requirements typically include hospitality experience in a front-office or supervisory role, strong knowledge of hotel operations, good English communication, customer-service skills, and familiarity with property-management systems. Indonesian language skills and experience with Marriott or another international hotel brand are advantageous. The successful candidate is expected to lead by example, coach associates, resolve guest concerns professionally, maintain service standards, coordinate with other departments, and assist with scheduling, reporting, and operational decisions. Flexibility, professional presentation, attention to detail, and the ability to work shifts, weekends, and public holidays are essential.
Courtyard by Marriott Bali Nusa Dua Resort is an upscale international hotel located in the Nusa Dua area of Bali, Indonesia. It operates under Courtyard by Marriott, a global hospitality brand serving business and leisure travelers with contemporary accommodation, dining, meeting facilities, fitness and leisure amenities, and dependable guest service. The resort environment combines Marriott’s international operating standards with Bali’s distinctive culture and tourism appeal. Employees generally work in a multicultural setting and may receive structured training, career-development opportunities, staff benefits, and access to Marriott’s global hospitality network, subject to local terms and property policy. The hotel serves holidaymakers, groups, families, and corporate guests, making front-office roles important to the arrival experience, service recovery, and overall guest satisfaction.
Indonesia is an archipelago of thousands of islands, with Bali among the strongest destinations for hospitality careers. Bali offers opportunities in hotels, resorts, restaurants, wellness, events, tourism, and guest services, especially in Nusa Dua, Kuta, Seminyak, Ubud, and Sanur. Balinese culture is shaped by Hindu traditions, ceremonies, community life, arts, and respect for local customs; modest dress and polite behavior are appreciated. Lifestyle benefits include beaches, outdoor activities, diverse food, and a generally warm climate, although traffic, seasonal tourism, and living costs in popular areas should be considered. Foreign nationals normally need an employer-sponsored work authorization and KITAS or the applicable employment visa before starting work. A tourist visa does not permit employment. Candidates should confirm salary, accommodation, insurance, relocation support, taxes, and permit responsibility with the employer. Indonesian language ability is useful, while English is widely required in international resorts.
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