The On-site Technology Support Team Lead manages day-to-day technology support services for EY users, leading a local support team and ensuring timely resolution of hardware, software, network, access, and workplace technology issues. Requirements typically include several years of IT service desk or desktop support experience, team leadership capability, strong troubleshooting skills, familiarity with ITIL practices and ticketing systems, and excellent English communication. The successful candidate is expected to coach team members, monitor service-level performance, coordinate with regional technology teams and vendors, maintain accurate documentation, and provide professional, customer-focused support in a fast-paced office environment. Flexibility for onsite work, escalations, and occasional schedule changes may also be required.
EY, formerly Ernst & Young, is a global professional services organization providing assurance, consulting, strategy, tax, and transaction services. It operates across more than 150 countries and territories, serving multinational corporations, governments, entrepreneurs, and growing businesses. EY combines industry knowledge with technology, data, and business consulting to help clients manage risk, improve performance, and respond to changing markets. Its workforce includes professionals in audit, consulting, legal, tax, finance, technology, and corporate support functions. In the Philippines, EY has significant operations in Metro Manila, including Taguig, and employs specialists supporting both local and international engagements. The company generally promotes professional development, collaboration, integrity, and inclusive workplaces. Technology support roles contribute to reliable internal operations by helping EY employees access the systems, devices, applications, and workplace services needed to serve clients effectively.
The Philippines offers technology opportunities in Metro Manila, Cebu, and other growing business hubs, particularly in IT support, shared services, software, cybersecurity, cloud operations, and business process services. Taguig, home to major offices and business districts, provides modern workplaces, international schools, shopping, restaurants, and extensive apartment options, although traffic and housing costs can be significant. Filipino culture is generally welcoming, family-oriented, community-minded, and comfortable with English. Life includes varied food, festivals, beaches, and outdoor activities, with a warm tropical climate throughout much of the year. Foreign employees usually need an employer-sponsored work visa or permit, commonly arranged after receiving a formal offer; requirements depend on nationality and role. Relocating employees should budget for deposits, healthcare, transportation, and documentation, and verify current immigration rules with the Philippine Bureau of Immigration or a qualified adviser.
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