Nexthink Support and DEX Operations Specialist

Role summary

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The Nexthink Support and DEX Operations Specialist supports Nexthink, a digital employee experience monitoring and analytics platform. Responsibilities typically include monitoring platform health, investigating incidents, troubleshooting endpoint and user-experience issues, managing data, creating reports, supporting dashboards, and coordinating with technology and service teams. Candidates are expected to have experience in IT service operations, endpoint management, service desk or application support, and familiarity with ITIL practices, incident management, and troubleshooting. Knowledge of Nexthink, Microsoft endpoint technologies, networking, scripting, or experience-monitoring tools is advantageous. Strong analytical, communication, documentation, and stakeholder-management skills are important, along with the ability to work in a structured support environment and meet service-level expectations.

About the employer

EY, formerly Ernst & Young, is a global professional services organization providing assurance, tax, consulting, strategy, and transaction services. It operates in more than 150 countries and supports businesses, governments, and institutions with technology modernization, risk management, digital transformation, and business improvement. EY Philippines has a significant presence in Metro Manila, including Taguig, and employs professionals across consulting, technology, finance, audit, and corporate support functions. Its consulting and technology teams help clients improve operations, adopt modern platforms, manage risks, and deliver better customer and employee experiences. EY generally emphasizes professional development, collaboration, ethical conduct, inclusion, and working with international clients. The company offers opportunities for candidates interested in enterprise technology, service operations, analytics, cybersecurity, transformation, and advisory careers.