System Strategy Planner - Customer Strategy Department, Platform Strategy Supervisory Department(PFSD)

Role summary

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The role supports system and platform strategy within Rakuten’s Customer Strategy Department, helping connect business priorities with technology planning. Responsibilities may include analyzing customer and platform needs, developing mid- to long-term system strategies, coordinating requirements across departments, evaluating initiatives, and supporting roadmap and investment decisions. Candidates are expected to have experience in IT or business planning, system development or product management, strong analytical and communication skills, and the ability to coordinate diverse stakeholders. Experience working in large organizations, digital services, customer platforms, or Japanese business environments is advantageous. Business-level Japanese and English may be required or strongly preferred because the role involves cross-functional and potentially international collaboration.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s strategy is built around connecting these businesses through a shared membership program, loyalty points, data capabilities, and digital platforms. The company has a significant international presence and employs people from many backgrounds, although Japanese language ability is important for numerous positions in Japan. Employees typically work in a fast-moving environment where business, technology, and customer experience are closely linked. This position sits within the company’s platform and customer strategy organization, contributing to the planning and coordination of systems that support Rakuten’s wider ecosystem.