The Assistant Rooms Controller | One Touch Team Leader supports the Front Office and Rooms Division by coordinating room availability, guest requests, room status updates and communication between reception, housekeeping and other departments. The role typically requires previous hotel front-office or rooms-control experience, strong organisational and computer skills, attention to detail, and confident communication. Candidates are expected to lead the One Touch team when required, prioritise tasks during busy periods, maintain accurate records, resolve issues promptly and deliver warm, professional service. Flexibility to work rotating shifts, weekends and public holidays is generally required, along with a genuine commitment to Sofitel’s luxury service standards.
Sofitel Sydney Wentworth is a luxury hotel located in the heart of Sydney’s central business district. It is part of Sofitel, Accor’s French-inspired luxury hospitality brand, which combines local character with French elegance, refined service and a strong focus on guest experience. The hotel offers accommodation, dining, meetings and events facilities, serving business travellers, leisure guests and international visitors. As part of Accor, employees may benefit from structured training, career development opportunities, hotel discounts and access to a global hospitality network. Sofitel Sydney Wentworth is also undergoing a significant redevelopment and repositioning, creating opportunities for team members who enjoy change, high service standards and an energetic city-hotel environment.
Australia is a large island continent with strong employment opportunities in hotels, restaurants, tourism, events, healthcare, technology, construction and agriculture. Sydney offers a multicultural lifestyle, excellent public transport, beaches, cultural attractions and a busy hospitality market, although living costs and rents are high. Australian workplaces generally value punctuality, teamwork, direct communication, workplace safety and professional qualifications. International applicants need the correct visa, such as an employer-sponsored visa, skilled visa or working holiday visa where eligible; visa conditions and age limits should be checked with the Australian Department of Home Affairs. Relocation usually involves arranging accommodation, a tax file number, bank account, health cover and proof of work rights. Sydney’s climate is mild overall, with warm summers and cooler, wetter winters.
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