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Director of Operations

Australia Pullman Adelaide Approximately AUD 120,000–AUD 150,000 per year, plus superannuation and possible incentives*
Job Description

The Director of Operations leads the hotel’s day-to-day operations across guest services, food and beverage, housekeeping, engineering and other departments. Candidates should have substantial experience in hotel operations, strong commercial awareness and a proven record of leading multicultural teams. Excellent communication, problem-solving and organisational skills are essential, along with the ability to maintain high service standards, manage budgets and support revenue performance. The role expects a visible, hands-on leader who can motivate colleagues, enhance guest satisfaction, ensure compliance with safety and brand standards, and work closely with the General Manager and department leaders. Experience with a premium or upscale hotel, operational reporting and performance improvement is highly desirable.

Company Info

Pullman Adelaide is an upscale hotel operated under the Pullman brand, part of Accor, one of the world’s largest hospitality groups. Located in Adelaide, South Australia, the hotel serves corporate travellers, leisure guests, groups and conference visitors. Pullman properties are positioned around contemporary design, professional service, business travel and locally connected experiences. The Adelaide hotel typically offers accommodation, dining, meeting and event facilities, and wellness or recreation services. Accor supports a broad international portfolio of hotel, resort and lifestyle brands, with career opportunities across operations, food and beverage, guest services, sales, finance and leadership. Employees may benefit from structured training, international mobility, staff discounts and the group’s ALL – Accor Live Limitless – loyalty ecosystem. The Director of Operations would help coordinate hotel departments, improve performance and deliver consistent guest and employee experiences.

Destination Guide

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, events and facilities management, particularly in Adelaide, Sydney, Melbourne, Brisbane, Perth and regional destinations. Workplace culture is generally direct, practical and team-oriented, with emphasis on punctuality, safety, customer service and work-life balance. Adelaide provides a relaxed lifestyle, lower housing costs than Sydney or Melbourne, beaches, festivals, wineries and easy access to nature. Living expenses vary, with rent and transport forming major costs. Overseas applicants normally need a visa with work rights, such as an employer-sponsored Skills in Demand visa, a Working Holiday visa where eligible, or another skilled or temporary pathway. Hospitality employers may ask for relevant qualifications, references and police or background checks. Before relocating, arrange health insurance, tax and banking documents, accommodation and an Australian Tax File Number. Check current visa rules through the Department of Home Affairs.