The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, and coordinates with other hotel departments. Candidates should be fluent in Mandarin and English, with Indonesian language skills preferred. Previous front-office or hotel experience, good computer knowledge, familiarity with hotel property-management systems, and strong customer-service communication are advantageous. The role requires a professional appearance, accurate administrative work, patience, cultural awareness, and flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to represent Mövenpick warmly, resolve guest concerns promptly, and provide an efficient, personalized experience.
Mövenpick Surabaya City is an upscale hotel in Surabaya, East Java, operated under the Mövenpick brand, which is part of Accor, a major international hospitality group. The hotel combines contemporary accommodation with restaurants, meeting and event facilities, leisure amenities, and professional guest services. Its location in Surabaya places it close to business districts, shopping areas, entertainment, and important transport links. Mövenpick properties are known for European-inspired hospitality, culinary experiences, and attentive service adapted to local destinations. As an Accor hotel, employees may receive structured training, international service exposure, employee-rate benefits, and opportunities to progress within a global network, subject to local employment terms and hotel policy.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other islands, especially in hotels, resorts, restaurants, tourism, and business travel. Surabaya, on Java, is a large commercial city with a practical, urban lifestyle and generally lower living costs than Bali or Jakarta. Indonesian culture values courtesy, community, family, and respectful communication; modest dress and sensitivity to religious customs are important. Daily life includes excellent local food, busy markets, cafés, shopping malls, and easy access to beaches and natural attractions. Foreign employees normally need an employer-sponsored work visa and stay permit; working on a tourist visa is not permitted. Confirm sponsorship, required documents, medical checks, tax arrangements, accommodation, and relocation support before accepting an offer. Learn basic Indonesian, arrange private health coverage, and budget for deposits, transport, and international travel.
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