Front Office Receptionist

Job Description

The Front Office Receptionist welcomes guests, handles check-in and check-out, manages reservations and payments, answers enquiries, and supports a smooth hotel stay. Candidates should have strong customer-service and communication skills, a professional presentation, basic computer ability, and confidence using hotel systems. Previous reception or hospitality experience is helpful, although suitable applicants with a positive attitude may be considered. The role requires accuracy, reliability, teamwork, problem-solving ability, and flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. Applicants must have valid Australian working rights and be able to remain calm and helpful in a busy environment.

Company Info

ibis Newcastle is part of ibis, Accor’s globally recognised economy and midscale hotel brand. Located in Newcastle, New South Wales, the hotel provides practical accommodation and friendly service for business travellers, holidaymakers and short-stay guests. ibis properties focus on value, comfort, efficient operations and a welcoming atmosphere, with teams working across reception, housekeeping, food and beverage, and guest services. Accor is a major international hospitality group operating thousands of hotels and resorts across numerous countries and brands. Employees may benefit from structured training, multicultural workplaces, staff rates and opportunities to progress within the wider Accor network. At ibis Newcastle, front-office staff play an important role in creating a positive first and last impression, supporting guest satisfaction while maintaining accurate reservations, payments and hotel procedures.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, bars, events and tourism, particularly in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, regional coastal towns and remote resorts. Workplace culture is generally friendly, practical and team-oriented, with emphasis on punctuality, safety, inclusion and good customer service. Lifestyle varies from busy city living to relaxed coastal communities, with outdoor activities, beaches and national parks widely accessible. Living costs can be high, especially for rent in major cities, so budgeting is important. Visitors and workers must hold an appropriate visa. Options may include a Working Holiday visa, employer-sponsored visa, student visa with work conditions, or another skilled pathway; eligibility depends on nationality, age, occupation and circumstances. Applicants should confirm current rules with the Australian Department of Home Affairs and secure valid work rights before accepting employment. Newcastle offers a coastal lifestyle, public transport, restaurants and a lower-cost alternative to Sydney.