The Groups Reservation Coordinator manages reservations and room blocks for group bookings, coordinates with sales, front office and operations teams, and ensures accurate guest information, contracts and billing details. Candidates are generally expected to have hotel reservations or front-office experience, strong administrative and organisational skills, and familiarity with hotel property-management or reservation systems. Good communication, attention to detail, professional email writing and the ability to meet deadlines are essential. Experience with group bookings, Opera or similar systems, and knowledge of Abu Dhabi’s hospitality market would be advantageous. The successful candidate should be service-minded, commercially aware, dependable and comfortable handling multiple requests while maintaining accurate records and delivering a smooth experience for clients and guests.
Novotel Abu Dhabi Al Bustan is a contemporary midscale hotel operated under Accor, one of the world’s leading hospitality groups. Located in Abu Dhabi, the hotel serves business travellers, families, leisure guests and conference or group clients. Its facilities typically include guest rooms and suites, restaurants and bars, meeting and event spaces, recreational amenities and guest services designed for both short and extended stays. As part of the Novotel brand, the property focuses on practical comfort, welcoming service and reliable experiences for international and domestic travellers. Employees benefit from working within Accor’s global network, which offers structured hospitality standards, training opportunities and potential career mobility across hotels and countries. The Groups Reservation Coordinator supports the hotel’s commercial and operational performance by ensuring group bookings are accurately planned, communicated and delivered.
The United Arab Emirates is not an island but a federation of seven emirates, with Abu Dhabi offering strong opportunities in hotels, tourism, events, aviation, retail and business services. The culture combines Emirati traditions, Islamic values and a highly international population; modest dress and respectful behaviour are appreciated, particularly in public and during Ramadan. Life in Abu Dhabi is modern, safe and convenient, with beaches, malls, restaurants, museums and desert activities, although summers are extremely hot. Most expatriate employees receive employer-sponsored residence and work visas, with the company usually arranging medical checks, Emirates ID processing and labour documentation. Candidates should confirm salary, accommodation or allowance, transport, insurance, annual leave and flights before accepting an offer. Relocation costs vary, and housing near central Abu Dhabi can be expensive. English is widely used in workplaces, while Arabic is the official language.
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