The Assistant Manager – Front Office supports the Front Office Manager in leading daily reception and guest-services operations at Pullman Sydney Hyde Park. Requirements typically include previous experience in a hotel front-office or supervisory role, strong knowledge of reservations, check-in and check-out procedures, Opera or similar property-management systems, and excellent spoken and written English. The successful candidate is expected to coach team members, manage shifts, resolve guest concerns professionally, maintain service standards, assist with rostering and reporting, and respond effectively during busy periods. A confident, guest-focused attitude, strong organisation, leadership ability, attention to detail, and flexibility to work rotating shifts, weekends and public holidays are important.
Pullman Sydney Hyde Park is an upscale hotel located near Hyde Park in central Sydney, close to the city’s business district, shopping areas, cultural attractions and transport connections. The hotel operates under Pullman, Accor’s premium brand designed for business and leisure travellers who value contemporary accommodation, efficient service and distinctive local experiences. Accor is a major international hospitality group with hotels, resorts and serviced residences across many countries and brands, including Pullman, Novotel, ibis, Sofitel and Fairmont. Employees generally work in a diverse, service-oriented environment with access to structured training, career development and opportunities to move between properties or countries. In this role, the successful candidate would help deliver smooth, welcoming guest experiences while supporting colleagues and maintaining the hotel’s operational and brand standards.
Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and guest services, particularly in Sydney, Melbourne, Brisbane, Perth, regional centres and coastal destinations. The culture is generally informal, multicultural and direct, with strong emphasis on customer service, workplace safety, punctuality and teamwork. Lifestyle benefits include beaches, national parks, outdoor activities and vibrant food and arts scenes, although Sydney accommodation and transport can be expensive. Eligible applicants may use a Working Holiday visa, while employer-sponsored, skilled and student visa pathways may suit qualified candidates; requirements depend on nationality, occupation and employer approval. Before relocating, arrange a valid visa, tax file number, Australian bank account, health cover and suitable accommodation. Hospitality work often involves evenings, weekends and public holidays. Qualifications in hospitality and verified supervisory experience can improve employment prospects, while Australian references and responsible service certifications may be useful for some positions.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...