Assistant Manager- Front Office

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager – Front Office supports the Front Office Manager in leading daily reception and guest-services operations at Pullman Sydney Hyde Park. Requirements typically include previous experience in a hotel front-office or supervisory role, strong knowledge of reservations, check-in and check-out procedures, Opera or similar property-management systems, and excellent spoken and written English. The successful candidate is expected to coach team members, manage shifts, resolve guest concerns professionally, maintain service standards, assist with rostering and reporting, and respond effectively during busy periods. A confident, guest-focused attitude, strong organisation, leadership ability, attention to detail, and flexibility to work rotating shifts, weekends and public holidays are important.

About the employer

Pullman Sydney Hyde Park is an upscale hotel located near Hyde Park in central Sydney, close to the city’s business district, shopping areas, cultural attractions and transport connections. The hotel operates under Pullman, Accor’s premium brand designed for business and leisure travellers who value contemporary accommodation, efficient service and distinctive local experiences. Accor is a major international hospitality group with hotels, resorts and serviced residences across many countries and brands, including Pullman, Novotel, ibis, Sofitel and Fairmont. Employees generally work in a diverse, service-oriented environment with access to structured training, career development and opportunities to move between properties or countries. In this role, the successful candidate would help deliver smooth, welcoming guest experiences while supporting colleagues and maintaining the hotel’s operational and brand standards.