Front Office Manager

Job Description

The Front Office Manager leads the reception and guest services team, ensuring smooth arrivals, departures, reservations coordination, billing accuracy and consistently high service standards. Applicants are generally expected to have previous supervisory or management experience in hotel front office operations, strong knowledge of property-management systems and excellent communication skills. The role requires leadership, problem-solving ability, attention to detail and confidence handling guest concerns. Experience in a luxury or upscale hotel environment is highly desirable. The successful candidate should be organised, commercially aware, guest-focused and comfortable working varied shifts, including weekends and public holidays. Familiarity with Accor standards and Australian workplace requirements would be advantageous.

Company Info

Sofitel Gold Coast Broadbeach is part of Sofitel, Accor’s internationally recognised luxury hotel brand inspired by French art de vivre. Located in Broadbeach on Queensland’s Gold Coast, the property serves leisure travellers, business guests and event visitors with upscale accommodation, dining, meetings and guest experiences. Sofitel hotels combine local character with refined French hospitality, placing strong emphasis on personalised service, design, culinary quality and cultural connection. As part of Accor, employees may access international career opportunities, professional development, staff travel benefits and the group’s broader hospitality network. The hotel operates in a competitive resort market, where service excellence, teamwork and attention to detail are important. A Front Office Manager would contribute directly to guest satisfaction, team performance, operational efficiency and the hotel’s reputation within the Gold Coast tourism industry.

Destination Guide

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, technology and education. The Gold Coast offers a relaxed coastal lifestyle, warm weather, beaches, restaurants and an active tourism economy, although rent and transport costs should be researched carefully before relocating. Australian workplaces are generally multicultural, professional and governed by clear employment, safety and minimum-wage laws. Common visa pathways include employer-sponsored visas, skilled visas and working-holiday visas for eligible nationalities; requirements, occupation lists and sponsorship conditions change, so applicants should check the Australian Department of Home Affairs. New arrivals typically need a tax file number, Australian bank account, suitable accommodation and health insurance. Public transport is available across Broadbeach and the wider Gold Coast, while driving may be useful for commuting. International applicants should confirm work rights before accepting employment.