Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest bookings for Novotel Perth Murray Street, responds to enquiries by phone and email, updates reservation systems, and supports the hotel’s occupancy and revenue goals. Requirements generally include previous experience in hotel reservations, front office, or customer service; strong communication and organisational skills; attention to detail; and confidence using reservation or property-management systems. Familiarity with Accor systems is advantageous. The successful candidate is expected to provide warm, efficient service, accurately explain room options and rates, handle changes or cancellations professionally, and work cooperatively with reception, sales, and other hotel departments. Flexibility to work rostered shifts and a strong commitment to guest satisfaction are also expected.

About the employer

Accor is a major international hospitality group operating a diverse portfolio of hotels, resorts, and serviced residences across more than 100 countries. Its brands range from economy and midscale properties, including ibis and Novotel, to luxury names such as Fairmont, Sofitel, and Raffles. Accor focuses on welcoming guests, reliable service, responsible tourism, and creating career opportunities across hotel operations, food and beverage, sales, technology, and corporate functions. Novotel Perth Murray Street is a contemporary midscale hotel in central Perth, Western Australia. It serves business and leisure travellers with accommodation, dining, meeting facilities, and convenient access to the city’s attractions. Employees typically work in a multicultural environment and may receive training, staff rates, and access to Accor’s global benefits and development programs.