The Waiter/ess is responsible for welcoming guests, taking accurate food and beverage orders, serving meals and drinks, maintaining table presentation, and processing payments in line with Mama Shelter standards. Candidates should have previous restaurant or hospitality experience, good knowledge of food and beverages, strong English communication skills, and a professional, guest-focused attitude. The role requires teamwork, attention to detail, personal presentation, flexibility with shifts, and the ability to work efficiently in a lively, fast-paced environment. Familiarity with point-of-sale systems and additional languages is advantageous.
Mama Shelter is a lively hospitality brand belonging to the Accor group, known for combining hotels, restaurants, bars and social spaces in a relaxed, design-led setting. Its properties are designed to feel welcoming, informal and energetic, attracting both hotel guests and local residents. Mama Shelter Dubai reflects this identity with a creative atmosphere, contemporary interiors, food and beverage outlets, and a strong emphasis on entertainment and social interaction. Team members are expected to deliver warm, genuine service while creating memorable guest experiences. As part of Accor, employees may benefit from international hospitality standards, training opportunities, employee discounts and career mobility across a global hotel network. The Dubai property offers a multicultural workplace suited to candidates who enjoy high-volume restaurant operations and an upbeat guest environment.
The United Arab Emirates is not an island but a Gulf country offering extensive opportunities in hotels, restaurants, tourism, retail, aviation, events and entertainment. Dubai has a highly international culture, modern infrastructure, excellent public transport and a fast-paced lifestyle, while Abu Dhabi offers a slightly quieter atmosphere. Hospitality work commonly involves split or rotating shifts, weekends and public holidays. Arabic is useful, but English is widely used in the workplace. Employers usually arrange an employment entry permit, medical examination, Emirates ID and residence visa after hiring; employees should not work on a tourist visa. Confirm whether accommodation, transport, meals, insurance and flights are included before accepting an offer. Dubai living costs can be high, especially for housing, so review the full benefits package and contract carefully before relocating.
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