Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, completes check-in and check-out, handles reservations and payments, provides information, responds to requests, and resolves concerns professionally. Candidates should have previous hotel or customer-service experience, strong communication and interpersonal skills, a polished appearance, and basic computer knowledge. Familiarity with hotel property-management systems is useful. The role requires flexibility to work shifts, weekends, and public holidays, along with a calm, helpful attitude in a busy environment. Fluency in English is generally expected; additional languages and knowledge of Dubai are advantageous. The successful candidate is expected to deliver friendly, efficient service while following Accor standards and maintaining accurate guest records.

About the employer

ibis Styles Dragon Mart Dubai is a contemporary economy hotel located near Dragon Mart, one of Dubai’s well-known retail and commercial destinations. The property operates under the ibis Styles brand, part of Accor, a major international hospitality group with hotels and resorts across the world. ibis Styles hotels are known for creative, individually themed interiors, practical accommodation, approachable service, and value-focused stays. The Dubai hotel serves leisure travelers, business visitors, families, and guests attending nearby commercial activities. As an Accor property, it generally follows established international standards for guest service, training, workplace conduct, and operational quality. Employees may benefit from a multicultural working environment and access to Accor’s global hospitality network and development opportunities.