The Head Waitress will lead lobby lounge service at Raffles Dubai, ensuring polished, attentive hospitality from guest arrival through payment. Requirements typically include previous experience in a luxury hotel, restaurant, or lounge; strong knowledge of food and beverage service; good English communication; professional presentation; and the ability to supervise and coach service colleagues. Familiarity with POS systems, guest preferences, order accuracy, hygiene standards, and complaint resolution is expected. The successful candidate should be confident coordinating with the kitchen and bar, handling busy periods, maintaining luxury-service standards, and creating a welcoming experience for international guests. Flexibility for shifts, weekends, and public holidays is essential.
Raffles Dubai is a luxury hotel located in Wafi City, Dubai, United Arab Emirates, and forms part of Raffles Hotels & Resorts, the luxury brand operated by Accor. The property is known for its distinctive pyramid-inspired architecture, spacious rooms and suites, refined restaurants and lounges, and highly personalised guest service. Raffles places strong emphasis on elegance, discretion, warm hospitality, and memorable individual experiences. Its team serves a diverse international clientele, including leisure travellers, business guests, and VIP visitors. As an Accor property, employees may benefit from structured training, international career opportunities, staff dining, discounts across participating hotels, and a multicultural working environment. The Lobby Lounge provides an important social and service setting within the hotel, making leadership, presentation, product knowledge, and consistent attention to detail especially important for this role.
The United Arab Emirates is not an island, but Dubai offers a highly international lifestyle with beaches, shopping, dining, cultural attractions, and desert activities. Hospitality is a major employer, with opportunities in hotels, restaurants, resorts, events, and tourism, especially for candidates with luxury-service experience. The culture combines Emirati traditions with a large expatriate community; respectful dress and behaviour are expected, particularly during Ramadan and in public places. Dubai is modern and convenient, though rent and transport can be expensive without employer support. Most overseas employees need an employer-sponsored residence visa, work permit, medical examination, and Emirates ID; working on a tourist visa is not permitted. Employers commonly provide accommodation or an allowance, transport, health insurance, meals, annual leave, and a return ticket, but benefits should be confirmed in the contract. Relocation requires passport validity, document attestation where requested, and budgeting for initial costs.
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