Customer Experience Agent intern

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Experience Agent Intern supports VeryChic customers before, during and after their bookings. Responsibilities may include answering enquiries by email or phone, assisting with reservations, resolving complaints, coordinating with hotels and travel partners, and ensuring a smooth guest experience. Candidates are expected to have strong communication and organization skills, a customer-focused attitude, attention to detail, and the ability to work calmly in a fast-paced international environment. Fluency in English is likely required, while French, Spanish or other European languages would be advantageous. Previous hospitality, travel or customer service experience is helpful but may not be essential for an internship.

About the employer

VeryChic is a French-founded luxury travel platform specializing in private hotel sales and carefully selected holidays. It offers members discounted stays at upscale hotels, resorts and travel destinations around the world. The company operates internationally and focuses on combining attractive prices with a premium customer experience. VeryChic became part of Accor, the global hospitality group, giving it access to a broad network of hotels, tourism expertise and international career opportunities. Its teams commonly work across customer service, travel operations, marketing, sales and technology. The company environment is generally multicultural and fast moving, making it suitable for candidates interested in hospitality, e-commerce and travel services.