Telephone Operator (Arabic Speaker)

Job Description

The Telephone Operator is responsible for handling internal and external calls, transferring guests to the correct departments, taking messages, responding to inquiries, and supporting efficient hotel communication. The role typically requires previous experience in a hotel or customer-service environment, strong telephone etiquette, good computer skills, and fluent Arabic and English communication. The successful candidate should be professional, courteous, calm under pressure, and able to manage several calls and requests accurately. Familiarity with hotel systems and knowledge of Doha are advantageous. Flexibility to work shifts, weekends, and public holidays is expected, along with a polished appearance and a genuine commitment to guest satisfaction.

Company Info

Rixos Gulf Hotel Doha is a luxury resort-style property in Doha, Qatar, operated under the Rixos brand and part of Accor’s international hospitality portfolio. The hotel combines upscale accommodation with restaurants, leisure facilities, wellness services, entertainment, and event spaces. Located near the Gulf coast, it serves leisure travelers, families, business guests, and conference or celebration groups. Rixos properties are known for an all-inclusive-inspired guest experience, lively programming, and a strong focus on hospitality and service. Employees work in a multicultural environment and may receive benefits commonly offered in Qatar’s hotel sector, such as staff accommodation, meals, transportation, medical coverage, annual leave, and return airfare, depending on the employment contract. Exact benefits, salary, and probation conditions should be confirmed directly with the recruitment team.

Destination Guide

Qatar is a compact peninsula rather than an island, with Doha as its main employment and lifestyle hub. Hospitality opportunities are available in hotels, resorts, restaurants, event venues, airlines, and tourism businesses, especially for candidates with Arabic and English skills. The culture blends Gulf traditions with a highly international population; modest dress, respectful behavior, and awareness of Islamic customs are important. Lifestyle options include beaches, museums, shopping malls, desert excursions, dining, and sports. Summers are extremely hot, while winters are generally pleasant. Most overseas employees need an employer-sponsored work visa and residence permit. Employers commonly arrange medical checks and other formalities after arrival, but applicants should verify contract terms carefully. Relocation costs, accommodation, transport, healthcare, annual leave, and flights vary by employer. Doha is modern and generally well connected, though living costs can be significant without housing or allowances.