Concierge

Job Description

The Concierge supports guests by arranging transport, dining reservations, tours, entertainment, local experiences and special requests. Candidates should have previous experience in concierge, guest services, front office or luxury hospitality, strong knowledge of Auckland, excellent communication skills and a professional presentation. Fluency in English, confidence using hotel systems and the ability to remain calm under pressure are expected. The role suits someone genuinely interested in people, attentive to detail and capable of delivering personalised service. Flexibility to work shifts, weekends and public holidays is required, along with a proactive attitude and the ability to coordinate effectively with hotel departments and external suppliers.

Company Info

SO/ Auckland is a luxury lifestyle hotel located in the heart of Auckland, New Zealand. The property combines contemporary design, distinctive food and beverage venues, wellness facilities and highly personalised guest service. It is part of the SO/ Hotels & Resorts brand, operated within Accor's international hospitality portfolio. SO/ hotels are known for their bold, fashion-led identity, creative atmosphere and emphasis on memorable local experiences. The Auckland property welcomes business travellers, leisure guests, event attendees and international visitors, offering team members the opportunity to work in a lively, premium hotel environment. Employees typically collaborate across front office, concierge, food and beverage, housekeeping and events departments. The company values individuality, genuine hospitality, cultural awareness and consistent service standards, while providing exposure to Accor's global network and career development opportunities.

Destination Guide

New Zealand offers strong opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and agriculture. Auckland, on the North Island, is the country's largest and most diverse city, with international connections, cultural festivals, Māori and Pacific influences, beaches and an active dining scene. Wellington is known for government, arts and technology, while Queenstown and other South Island destinations offer extensive seasonal tourism work. Lifestyle highlights include outdoor recreation, a relatively relaxed work culture, clean natural surroundings and good public services, although housing and transport can be expensive in Auckland. Eligible applicants may use working holiday, student, skilled residence or accredited-employer work visas; requirements depend on nationality, age, qualifications and the employer's status. Before relocating, arrange a valid visa, employment agreement, accommodation, tax number, bank account and health insurance. English is generally essential for guest-facing hospitality roles.