Royal Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Royal Service Agent manages guest requests by telephone, coordinates with hotel departments, records service details and follows up to ensure satisfaction. Candidates should have hospitality or guest-service experience, strong spoken and written English, professional telephone manners and good computer skills. Knowledge of Opera or another hotel property-management system is advantageous. The role requires a polished appearance, patience, attention to detail and the ability to remain calm while handling several requests in a busy luxury hotel. Flexibility to work shifts, weekends and public holidays is expected. Arabic or additional language skills, local UAE experience and familiarity with luxury-service standards are valuable.

About the employer

Sofitel Dubai The Obelisk is a luxury five-star hotel in Dubai, United Arab Emirates, combining French art de vivre with contemporary local style. The property forms part of Accor, a major international hospitality group operating hotels, resorts and lifestyle brands across the world. Located in Wafi City, the hotel offers accommodation, restaurants, bars, meeting facilities, wellness services and event spaces. Sofitel emphasizes elegant design, personalized service and a refined guest experience influenced by French hospitality. Employees typically work in a multicultural environment and may receive benefits such as meals, uniforms, transport or accommodation support, medical coverage, training and opportunities to progress within Accor, depending on the employment package and local regulations.